Contact Us

You can now check the status of your current enrollment!

  1. Please be sure you are calling from the number you have registered.
  2. Be sure you have already followed the instructions to register your phone. If you have not previously registered your phone, please click here to enroll.
  3. Call 1.866.806.7804, option 1 for English or 2 for Spanish, then option 2 to check status. You will then need to enter the offender's TDCJ#. You will receive a recording with the status of your enrollment and will also be able to press an option to speak with a representative.

You can contact us by mail, phone or email (using the form provided below).

CenturyLink Friends and Family Enrollment
143 North Washington Street (Mailcode NCRKYF0106-120)
Rocky Mount NC 27801

Toll free: (866) 806-7804 (Call Center hours of operation 8 am – 8:30 pm Eastern)

If you have already registered and want to check the status or make an inquiry, please call toll free: (866) 806-7804, option 1, 0.

First Name
Last Name
Phone Number

Complaints about CenturyLink or Securus Correctional Billing Services (SCBS) service should be forwarded in writing to:

Texas Department of Criminal Justice
Information Technology Division
Offender Telephone System Contract Manager
P.O. Box 4016
Huntsville, TX 77342-4016

NOTE: The Texas Department of Criminal Justice can only address complaints regarding offenders in its custody.