Welcome to Texas Friends and Family Enrollment Center Website

Mother and child on phone

On this site you will find information on how to register to receive calls from an offender located at a Texas Department of Criminal Justice (TDCJ) facility.

Texas Department of Criminal Justice has contracted with CenturyLink Public Communications, Inc. to provide calling services to the offenders at the facilities of the TDCJ. Our recipients are friends, relatives, and attorneys who receive calls from the offenders.

The Offender Telephone System (OTS) allows eligible offenders to make paid telephone calls to friends and family members. Offenders with major disciplinary problems, gang affiliations, or on death row will not have access to the telephone system.

You do not have to be on the offender's visitor list in order to register and receive phone calls from the offender.




To receive a call from a TDCJ offender, called parties must first register their phone

Cell phone registration Land Line registration



The following rules apply to the system:

  • Phones are available from 7:00 AM – 10:00 PM, unless conditions dictate a change
  • Calls are limited to 30 minutes
  • You will hear a warning message one minute before being disconnected
  • Offenders have unlimited minutes per month
  • All calls, except to the Attorney of Record, are subject to monitoring, recording and voice recognition to complete call
  • Calls may only be made to home landline telephone numbers or post paid cell phones within the continental United States and Hawaii. No calls are allowed to 800 numbers, pay phones, international numbers, or virtual numbers like Magic Jack, Vonage, Ooma and Lingo 




Victims Information Page
If a victim does not wish to receive calls from offenders, they should contact the

VICTIM SERVICES DIVISION
8712 Shoal Creek Blvd., Ste. 265
Austin, Texas 78757
Tele: 1-800-848-4284



If you are unable to register via the phone or webform and have been instructed to complete the Manual Form (Please follow the instructions included on the form). Note that this method will result in longer approval times than the automated methods.