Video Relay Service Registration

TDCJ has video relay service (VRS) calling for eligible hearing–impaired offenders. VRS is a service that provides people who are deaf or hard of hearing (HoH) with equal access to the public telephone network.

In order to receive calls from an offender, the Texas Department of Criminal Justice (TDCJ) requires that you register and meet the following requirements:

  1. The name on your driver's license must match the name on your telephone service bill/listing
  2. You must agree to the following conditions:
    • You are the registered owner of the phone that will receive calls from the offender
    • You will allow offender calls to this phone
    • You are at least 18 years old
    • You will not forward calls, make 3-way calls or use a speakerphone on calls received from the offender
    • You understand that eligible offenders are not allowed to speak to any adult that is not listed on their Approved Calling List
  3. The TDCJ # for the offender

In addition to the requirements above, you must agree to the following TDCJ rules for VRS Calls.

  • No nudity.
  • No showing body parts, inappropriate touching or masturbating by the offender or person on the video phone.
  • Must be fully dressed.
  • Only appropriate behavior and conversation by the offender and person on the video phone.
  • Only one person is allowed on the video phone at a time.


or call 1-866-806-7804 to register by phone
To register your phone, be sure to select option 1 to enroll after selecting the English or Spanish option. Then choose option 1 to enroll your phone number. You will be required to enter your Driver's License or State ID number and the offender's TDCJ#. You must call from the phone number you are registering.