Welcome to Texas Friends and Family Enrollment Center Website

Mother and child on phone

On this site you will find information on how to register to receive calls from an offender located at a Texas Department of Criminal Justice (TDCJ) facility.

Texas Department of Criminal Justice has contracted with CenturyLink Public Communications, Inc. to provide calling services to the offenders at the facilities of the TDCJ. Our recipients are friends, relatives, and attorneys who receive calls from the offenders.

The Offender Telephone System (OTS) allows eligible offenders to make paid telephone calls to friends and family members. Offenders with major disciplinary problems, gang affiliations, or on death row will not have access to the telephone system.

Notice: As a result of the Second Report and Order issued by the Federal Communications Commission Order 15-136 in WC Docket No. 12-375, 80 Fed Reg. 79136 (Dec. 18, 2015), a change in transaction fees is currently scheduled for March 17, 2016. Please see the rates tab of this website for up to date information.

You can now send in your enrollment via fax or email and eliminate any lengthy hold times. When received during normal business hours we will process your enrollment within 24 hours! Just click here to enroll your post paid cell phone (We cannot process a prepaid cell phone) or here to enroll your landline.

The following rules apply to the system:

  • Phones are available from 7:00 AM – 10:00 PM, unless conditions dictate a change
  • Calls are limited to 20 minutes
  • You will hear a warning message one minute before being disconnected
  • Offenders have unlimited minutes per month
  • All calls, except to the Attorney of Record, are subject to monitoring, recording and voice recognition to complete call
  • Calls may only be made to home landline telephone numbers or post paid cell phones within the continental United States and Hawaii. No calls are allowed to 800 numbers, pay phones, or international numbers

Victims Information Page
If a victim does not wish to receive calls from offenders, they should contact the

8712 Shoal Creek Blvd., Ste. 265
Austin, Texas 78757
Tele: 1-800-848-4284

If you are unable to register via the phone or webform and have been instructed to complete the Manual Form (Please follow the instructions included on the form). Note that this method will result in longer approval times than the automated methods.