Calling Programs, Rates, Fees & Taxes


Calling Programs

Several different calling programs are available:

  • Direct-Collect Billed – You accept the call charges when the offender calls you. You will receive a monthly invoice detailing your calls. This account will be automatically created when you register with the Centurylink Friends & Family Enrollment Center.
  • Friends & Family Prepaid – Telephone number owner prepays for service. Once the account has been established, anyone can fund the account. Refunds are available for 365 days from date of last activity.
  • Offender Telephone – You can fund the Offender's Telephone account. You do not need to be on the Offender Visitor List to fund the account. Please note: Funds placed in offender accounts become the property of the offender, and can be used to call anyone. Friends & Family members will not be able to request refunds from these accounts.

Rate Schedule

Friends & Family Account

Allows an offender to call a specific friends & family member phone number

Payment Method Local/Intrastate (per minute) Interstate (per minute)
Direct-Collect Billed $0.26 $0.25
Friends & Family Prepaid $0.26 $0.21

Offender Account

Funds placed in offender accounts become the property of the offender.
Friends & family members will not be able to request refunds from these accounts.

Payment Method Local/Intrastate(per minute) Interstate(per minute)
Offender Telephone* $0.234 $0.21


Fees & Taxes

Friends & Family Account

Billing Method Fee Amount Fee Type
Direct-Collect Billed $2.49/month Statement Processing Fee
Prepaid $0.00 N/A
Payment Type Fee Amount Fee Type
Check or Money Order by mail* $0.00 N/A
SCBS - Credit Card by phone or web* $5.00 Credit Card Processing Fee
JPay - Kiosk, Web, Phone, or Cash Location Varies See table below
Western Union ** Varies Visit Western Union location or WesternUnion.com.

* Minimum funding amount is $25.00 and maximum is $100.00.

** Fees for prepaid funding through Securus Correctional Billing Services (SCBS) and JPay are not subject to change. Fees for Western Union are subject to change; please see WesternUnion.com or visit a Western Union location for details.

Separate government-mandated taxes and regulatory fees will apply to the cost of the call.


Offender Telephone Account

Offender Funding Method Fee Amount Taxes
Purchase from Commissary $0.00 Deducted at Point of Sale
Friends & Family Funded See Below Deducted at Point of Sale
SCBS - Check or Money Order by mail* $0.00
SCBS - Credit Card by phone or web* $5.00 N/A
JPay -Kiosk, Web, Phone, or Cash Location Varies

* Minimum funding amount is $25.00 and maximum is $100.00.


JPay Prepaid and Offender Debit Account Fees

Payment Form Funding Amount Fee
Internet $0.01 - $20.00 $3.95
Internet $20.01 - $100.00 $6.95
Phone $0.01 - $20.00 $4.95
Phone $0.01 - $100.00 $7.95
Cash Store - MoneyGram $0.01 - $5,000.00 $3.95

Visit JPay.com

eMessaging Fees

Message Method Cost
Internet $0.49